Contact Us

How to reach us

Email is the fastest way to reach us, and it gives you a written record of your request. You can also use the form at the bottom of this page; it reaches the same inbox.

Who operates this shop

OrthoPlush is a trading name of Jrdm Enterprises LLC, a limited liability company formed in the State of New Mexico, United States.

Postal address
Jrdm Enterprises LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States

We are an online-only shop. The address above is our registered business address and receives post and legal notices. It is not a shop and does not accept visits or returned goods. Returns travel to the address printed on the prepaid label we send you.

What we can help with

• Order status and tracking: have your order number ready
• Sizing and fit: tell us the style and your usual UK size
• Returns and exchanges: 30 days, free return postage, free size exchanges
• Cancellations and changes: email us before the order is dispatched; orders are processed in 3 to 5 working days
• Privacy requests: access, deletion, or objecting to the use of your personal data for advertising
• Billing questions: charges appear on your statement as OrthoPlush

Before you write

These pages answer most questions without waiting for a reply:

• Track Your Order: where your parcel is, and what each status means
• Delivery Policy: free delivery, and our real delivery window of 10 to 17 working days
• Returns Policy: 30 days to change your mind, on any pair
• Size & Fit Guide: measurements and how each style fits
• Payment & Security: accepted cards and wallets, and how your payment is protected
• Frequently Asked Questions