Track Your Order
Last updated: 2 November 2026
Where your tracking number comes from
The moment your order is dispatched we email you a confirmation with a tracking number and a link. It goes to the email address you used at checkout. If you cannot find it, check your spam and promotions folders before assuming it was not sent.
Two normal things that look like problems
1. The tracking number shows nothing yet
A tracking number is created when the label is printed, which happens before the courier physically scans the parcel. It can take 24 to 72 hours for the first scan to appear. A number that returns "not found" during that window is working exactly as expected.
2. Tracking has not moved in several days
Parcels are only scanned at handover points, not continuously. Silence for a few days in the middle of a long journey is normal and almost always resolves on its own.
The timeline you should expect
| Stage | Timeframe |
|---|---|
| Order processing | 3 to 5 working days |
| Transit | 7 to 12 working days |
| Total | 10 to 17 working days |
Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2:00 pm UK time begin processing the next working day.
Tracking says delivered, but nothing arrived
Couriers occasionally scan a parcel as delivered a little early, or leave it somewhere unexpected. Before contacting us, please check around your entrance and with anyone else in your household or building.
If it still has not turned up, email us within 7 days of the delivery date and we will open a trace with the courier. If the parcel is genuinely gone, we replace it or refund you in full. You will not be asked to pay for a parcel that never reached you.
Wrong or incomplete address
We cannot reroute a parcel once it has been dispatched. If it comes back to us because the address was wrong or incomplete, we will contact you and send it again at no additional cost, or refund you in full if you prefer.
Your order is past the estimated window
Under the Consumer Rights Act 2015, we must deliver within the time we stated. If we cannot, we will tell you, give you a revised date, and let you accept the delay or cancel for a full refund. If your order is late, email us; you do not need to wait for us to notice.
Need help with a specific order?
Email support@laurenshoes.com with your order number. We reply within 1 working day, Monday to Friday. Email gives you a written record of the request, which is why we prefer it.